ADA Complementary Service

For Information – 232-6100 (Harrisburg) | Toll Free 1-800-303-1904

Introduction

Capital Area Transit (CAT) operates a variety of transportation services in Harrisburg, Cumberland County, and Dauphin County. Among these is fixed-route bus service which serves the entire urbanized area. For individuals who cannot use fixed-route bus service, including wheelchair users, CAT offers its ADA Complementary Service.

The ADA Complementary Service program provides door-to-door service for qualified persons, in the areas and at the times when bus service is generally available. It is intended to be complementary to fixed-route bus service, and as such is intended to fulfill the requirements of the Americans with Disabilities Act (ADA).

The service is shared-ride in nature. That means that you will likely be riding with others, and that other individuals may be picked up and dropped off before you reach your destination. We try to make sure that the trip takes no longer than one hour, but the trip will take longer than if you were going by yourself, so passengers need to plan accordingly.

For topic guides on ADA Transportation, click here.

Eligibility

Individuals are eligible to use CAT’s ADA Complementary Service Program if they meet one of the following eligibility criteria:

  • Inability, as the result of a physical or mental impairment, to use regular buses.
  • Inability, as the result of a specific, impairment-related condition, to travel to and from a bus stop.
  • Previous certification from another transit agency.

How to Register to Use the Service

If you believe that you are eligible to use CAT’s ADA Complementary Service, you can call the CAT office at 232-6100 and ask to be sent an application. The application can be completed, and requires the signature of a medical or human services professional to become certified. Or if you prefer, download an application here.

Service Area, Days and Hours of Service

ADA Complementary Paratransit Program (ADA):

For individuals who, because of their disability, cannot use fixed route bus service if available in the county. ADA Complementary Paratransit works for any trip that originates and ends within ¾ mile (typically 7 city blocks) of a fixed route bus.

This service operates during the same days and hours as fixed route service. It is typically door-to-door. This type of transportation can be used for any kind of trip; medical appointments, shopping, recreation, senior centers and more. The cost of a one-way paratransit fare for ADA Complementary Paratransit is typically twice the amount of the current fixed route bus fare. Individuals who are ADA eligible in another jurisdiction and are visiting the CAT service area, may use ADA Complementary Paratransit.   If an individual has not been certified as eligible by another public entity but can claim that they are ADA paratransit eligible, they are entitled to “presumptive eligibility” and must be provided with 21 days of service.  Individuals that are not certified by another transit agency will be expected to provide documentation from his/her place of residence explaining the nature of his/her disability. A Doctor’s verification and a physical assessment may be needed to determine the individual’s conditions specific to CAT.   The 21 days of service that a visitor receives must be calculated as any combination of 21 days during any 365 day period beginning with the visitor’s first use of the service. A visitor who has been granted complimentary paratransit service in his/her home region, the conditions determined by the home transit agency will be followed.  The individual’s home transit agency will be contacted to verify the individual’s conditions. 

To find out whether the trip you want to take corresponds to the availability of bus service, call the CAT office.

Door-to-Door Service

CAT’s ADA Complementary Service is provided door-to-door. It also means the driver will give you, the passenger, whatever assistance you want and need, up to the door of the location where you are traveling. The driver cannot take a wheelchair up and down steps, nor go in to a building in search of a passenger.

Personal Care Attendants (PCA’s) and Companions

The passenger may be accompanied by a Personal Care Attendant (at no charge), and by a companion at the regular fares described below. Additional companions may ride on a “space available” basis.

How to Make a Reservation for a Trip

You can make a reservation for an ADA Complementary Service trip by calling 232-6100 between the hours of 7:00 AM and 4:00 PM, Monday through Saturday. The reservation can be made any time up until 4:00 the day before the day you want to go. Remember that service is only available in the areas buses run, and at the same times and days (see above).

Pick-up / Drop-Off “Window”

CAT’s ADA Complementary Servicee, like many similar services, operates on the basis of a “window” for pick-ups, which is defined as 15 minutes before or after the scheduled pick-up time. That means we would like you to be ready 15 minutes before the scheduled pick-up time. A trip is defined as on time if the driver arrives within 15 minutes of the scheduled time. The driver will wait five minutes after arriving for the passenger to appear.

How to Cancel a Reservation

If you need to cancel a reservation, please do so by calling us at 232-6100, at least one hour before your scheduled pick-up time.

No Show Policy:

Click here to view our No Show Policy

Holidays

ADA Complementary Service is not offered on Sundays, or on the major holidays: Christmas, New Year’s Day, Memorial Day, Fourth of July, Labor Day, and Thanksgiving or on a Monday when the Holiday falls on Sunday.

Fares

The fare for ADA Complementary Service is equal to two (2) times the regular fixed-route fare for a comparable trip and is by zones as follows:

  • Zone 1 – $3.50 per trip
  • Zone 2 – $4.70 per trip
  • Zone 3 – $5.90 per trip

Personal Care Attendants ride free, and companions accompanying the rider are charged the same fare as the rider. Tickets are available and may be purchased at the CAT office, 901 N. Cameron St., or the CAT ticket booth in Strawberry Square.

Travel Tips

  • Please no eating or drinking on the van.
  • Passengers must have exact fare – drivers do not make change.
  • Smoking is prohibited on the van.
  • Guide/Service animals are the only animals permitted on the van.
  • Loud and disruptive behavior may result in removal from the van.
  • Seatbelts must be worn at all times.
  • Grocery shopping passengers are limited to what can be reasonably carried by one person in one trip
  • If a passenger needs a personal care attendant, notify the Scheduling Office.
  • Drivers are not permitted to take wheelchairs up or down stairs, nor permitted to enter residence or destination point.