CAT TO LAUNCH NEW ELECTRONIC FARE PAYMENT SYSTEM THIS SUMMER, FASTER BOARDING, BETTER REPORTING, IMPROVED CUSTOMER SERVICE

 

Using CAT's new farebox and your MyPass card instructional video:

(click to play)

 

 

 

Capital Area Transit (CAT) has begun the rollout of high‐tech electronic fareboxes on all CAT fixed route buses. Riders are scheduled to begin using the new fareboxes by July 1st. The new fareboxes will provide all CAT fixed route vehicles with a customer‐friendly, controlled method of processing and managing fare revenue.

Installation of new fareboxes will enable CAT to more efficiently collect fares and generate, report and store critical ridership data. CAT is pleased to be able to move forward with providing advanced technologies and equipment onboard our buses, to improve and modernize service for our riders. The new fareboxes are a good example of how CAT is working to deliver an efficient service that makes life easier for the riding public in Dauphin and Cumberland counties and the City of Harrisburg.

The fareboxes will initially be used to speed boarding and improve the customer experience by modernizing the cash fare collection process. CAT will be distributing information onboard buses, at CAT offices and on the CAT website in the coming weeks. Bus drivers and bus operations and maintenance staff have started to be trained on the use of the new farebox equipment.

CAT offers the following Farebox Facts to help riders when boarding the bus:

The technology in the new fareboxes will also enable CAT to introduce new and better fare types and payment options in the future. Soon CAT will be introducing new “myPass” cards and tickets that will replace the paper monthly/11 ride passes. Modernizing the cash fare collection process with the new myPass cards and tickets will improve the customer experience by shortening boarding times. Just swipe or tap on the farebox and you’re ready to go! 

For customers, this new payment system will be more convenient, secure, reliable and easy to understand. For CAT, the new technology will provide more complete and accurate revenue accountability as well as provide for enhanced data collection and processing. 

Please check the timeline below for more details about the new farebox implementation. We look forward to bringing this new rider enhancement to you soon!


 

myPass Farebox Learning Sessions

CAT staff will be on-site at various locations throughout Downtown Harrisburg to demonstrate how to use the new farebox system, which will be installed on all Fixed Route buses during the month of June. 

The schedule for these hands-on learning sessions is listed below.  All sessions are open to the general public.

This schedule is subject to change due to weather or other unforeseen circumstances.  In the case of bad weather, the midday session (11:00 AM – 1:00 PM) will be held indoors at Strawberry Square and the other sessions for the day will be cancelled.

If you have any questions or concerns about any session, please contact CAT Information Center at (717) 233-5657.

 


 

 

Click photo for printable file

 

Click photo for printable file