Animal Policy

Purpose: Explain the rights and rules for riders who wish to use Capital Area Transit services with the assistance of a service animal and those training service animals.

Reference: ADA Regulations Part 37–Transportation Services for Individuals with Disabilities Sec. 37.3 Definitions

Service animal means any guide dog, signal dog, or another animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.”

Animals: Pets are are allowed on all Capital Area Transit fixed-route buses, paratransit vehicles, and transportation facilities but must be in a carrier.

Service Animals: Service animals are welcome on all Capital Area Transit buses and vans. The driver may ask to confirm that your animal is a service animal. Note that no ID is required to prove that the animal is a service animal.

Emotional Support Animals: Are not service animals. These pets must be in a carrier to be onboard.

System Response to Non-Compliance: A Capital Area Transit operator or employee may exclude or remove any service animal if the service animal displays disruptive, vicious or aggressive behavior or constitutes a direct threat to the health or safety of others. In the alternative, a Capital Area Transit operator may require any disabled patron who does not comply with this policy to disembark the fixed-route bus, paratransit vehicle or leave a transportation facility, and Capital Area Transit shall transport the patron and their service animal to their destination separately.

Transporting Pats: Passengers are able to bring pets onboard only if they are in a carrier. Carriers can not take up another seat and must be kept on the passenger’s. No passenger can have an animal out/loose other than a service animal. The rider is responsible for the care and supervision of their service animal while on board. We require riders to follow these guidelines:

Service Animal Owner Responsibilities: The rider is responsible for the care and supervision of their service animal while on board. We require riders to follow these guidelines:

  1. Your animal must be on a leash or in a container, remain under your control and behave appropriately.
  2. Birds, reptiles, amphibians, rodents, and cats must be kept in an enclosed carrier/container.
  3. Your animal must remain at your feet or on your lap. It may not sit on a vehicle seat.
  4. The animal must not be aggressive toward people or other animals.
  5. You are responsible for any damage or soiling caused by the animal.

System Response to Non-Compliance: A Capital Area Transit operator or employee may exclude or remove any service animal if the service animal displays disruptive, vicious or aggressive behavior or constitutes a direct threat to the health or safety of others. In the alternative, a Capital Area Transit operator may require any disabled patron who does not comply with this policy to disembark the fixed-route bus, paratransit vehicle or leave a transportation facility, and Capital Area Transit shall transport the patron and their service animal to their destination separately.