Capital Area Transit (CAT) complies with the Americans with Disabilities Act (ADA) of 1990.
ADA INSTRUCTIONS AND PROCEDURE
Any person who believes she or he has been discriminated against on the basis of disability by CAT may file a Civil Rights complaint by completing and submitting CAT’s Civil Rights Complaint Form. CAT investigates all completed complaint forms that are filed no later than 180 calendar days following the date of the incident in question.
How to file a complaint:
- A complaint must be filed in writing and mailed to the following address:
Civil Rights Officer
Director, Public Information
Capital Area Transit
901 N. Cameron Street
Harrisburg, Pennsylvania 17101
- The preferred method is to file a complaint in writing by completing CAT’s Civil Rights Complaint Form.
- If you do not use CAT’s Civil Rights Complaint Form, your written complaint must be signed and at a minimum contain the following:
- Contact information including name, mailing address, telephone number(s) and e-mail address, etc.);
- A description of how, when, where and why you believe you were discriminated against including location, names and contact information of any witnesses; and
- Other information that you deem significant or important.
- You also have the right to file a complaint with an external entity such as the Department of Transportation (DOT), a federal or state agency, or a federal or state court.
- When a complaint is received by CAT, the Civil Rights Coordinator will provide written acknowledgement within ten (10) days by registered mail. If a complaint is incomplete, additional information will be requested, and the Complainant will be provided thirty (30) business days to submit the required information. If the information is not received within 30 business days, the case can be administratively closed by CAT. A case can also be administratively closed if the complainant no longer wishes to pursue their case.
- Should a complaint be filed with CAT and an external entity simultaneously, the external complaint shall supersede CAT’s complaint and CAT’s complaint procedures will be suspended pending the external entity’s findings.
- Within fifteen (15) business days from receipt of a complete complaint, a determination will be made if the complaint has sufficient merit to warrant investigation as a Civil Rights complaint. The Complainant will be notified of the decision, by registered mail within five (5) days of the date the decision is made. If the decision is not to investigate as a Civil Rights complaint, the notification shall specifically state the reason for the decision.
- Investigation – The Complainant will receive a letter stating the final decision of the General Manager by the end of the 60-day limit.
- The investigation will address complaints against CAT and be conducted in conjunction with and under the advice of the Human Resources Department.
- The investigation may include discussion(s) of the complaint with all affected parties to determine the problem. The Complainant may be represented by an attorney or other representative of his/her own choosing and may bring witnesses and present testimony and evidence in the course of the investigation.
- The investigation will be conducted and completed within sixty (60) days of the acceptance of the formal complaint.
- Based upon all the information received, an investigation report will be written by the Civil Rights Coordinator for submittal to the General Manager.
- The Complainant will receive a letter stating the final decision of the General Manager by the end of the 60-day limit.
- The Complainant shall be notified of his/her right to appeal the decision.
Civil Rights Complaint Form – select to download a PDF copy of this form