Requests for Reasonable Modification by Passengers

A visitor is defined as someone who does not reside in the jurisdiction or the jurisdiction or jurisdictions served by the public entity or other public entities with which it coordinates paratransit service.

Complimentary paratransit service must be provided to ADA eligible individuals who travel outside of the region in which he/she lives.  If an individual has not been certified as eligible by another public entity but can claim that they are ADA paratransit eligible, they are entitled to “presumptive eligibility” and must be provided with 21 days of service.  Individuals that are not certified by another transit agency will be expected to provide documentation from his/her place of residence explaining the nature of his/her disability.  The 21 days of service that a visitor receives must be calculated as any combination of 21 days during any 365 day period beginning with the visitor’s first use of the service.

If a visitor has been granted complimentary paratransit service in his/her home region, the conditions determined by the home transit agency will be followed.  The individual’s home transit agency will be contacted to verify the individual’s conditions.

If the individual claims that they are ADA paratransit eligible but have not been certified by another transit agency, other documentation will need to be reviewed.  Doctor verification will be needed and a physical assessment may be needed to determine the individual’s conditions specific to Capital Area Transit system.  Once the individual provides the proper documentation the individual will be granted “presumptive eligibility” for a period of 21 days.

Process for Submitting a Request

  1. Whenever possible, the individual who desires to request a reasonable modification should make the request in advance and allow the Authority an opportunity to determine whether the request will be granted.
  2. Requests may be initiated by individuals using Fixed Route and Paratransit Services.
  3. Contacting CAT Customer Service: or (717) 238-8304.
  4. Submit request in writing to: CAT Transit Attn: Chris Zdanis; Chief Operations Officer 901 N Cameron St. Harrisburg, PA 17101


Requests for accommodation and modification of CAT’s policies and practices may be denied only on one or more of the following grounds:

  1. Granting the request would fundamentally alter the nature of the CAT transportation services, programs or activities.
  2. Granting the request would create a direct threat to the health or safety of others.
  3. The request is not necessary in order for the individual to fully access the transportation services, programs or activities.
  4. Without the requested modification, the individual with a disability is able to fully use the services, programs, or activities for their intended purpose;
  5. Request creates an undue financial and administrative burden

In any instance in which a request is denied, CAT will take, to the maximum extent possible, any other actions (that would not result in a direct threat or fundamental alteration) to ensure that the individual with a disability receives full access to transportation services.

Blind or Low Vision

If you are blind or have vision impairment, these accessibility features can help you get around on our buses:


  • Braille/raised-letter signs at Transfer Center that indicate bus routes.
  • Buses announce their route name and destination over an external speaker system as they pull up to a stop.
  • Buses feature an automated system that announces the name of the next station. On buses without the automated system, the operator announces the major stops and transfer points. (You can also ask the operator to announce when a specific stop is coming.)
  • Service animals are permitted on all buses.

Limited Mobility

If you use a wheelchair or scooter, or other mobility device, these accessibility features can help you get around on our buses:


  • Buses are equipped with lifts and kneelers.
  • All buses have priority seating areas inside by the door for seniors and riders with limited mobility, plus space for mobility devices.

Operators shall kneel the bus to make boarding and de-boarding as easy as possible for everyone, by minimizing the slope of the ramp and using the kneeling option as needed. Operators shall provide assistance to passengers upon request. Passengers with disabilities shall be allowed adequate time to board and disembark the vehicle.

Mobility Devices/Aids

All passengers who utilize wheelchairs must be properly secured before the bus may move. Wheelchairs and scooters should be backed onto the bus.

Service animals are permitted on all CAT vehicles.

If a passenger has oxygen or another medical aid, it must be in a pack or be able to be properly secured. At times, our vehicles are delayed due to traffic, auto accidents, and unusual circumstances. Passengers must have enough oxygen to last the duration of their trip.

Bus Lift Limitations

The average bus has a lift that can accommodate a total combined weight of up to 800 pounds, which includes both the mobility device and the customer. The average lift platform can accommodate wheelchair dimensions of 34″ x 51″. CAT may or may not accommodate anything larger or heavier.

accessibility sign

Limited English Proficiency Policy Statement and Available Resources

Title VI of the Civil Rights Act of 1964, 42 U.S.C. 2000d, et seq., provides that no person shall be subjected to discrimination on the basis of race, color, or national origin under any program or activity that receives Federal financial assistance. Title VI and its implementing regulations require that FTA recipients take responsible steps to ensure meaningful access to the benefits, services, information, and other important portions of their programs and activities for individuals who are Limited English Proficient (LEP). Capital Area Transit (CAT) provides several options to assist in communicating with individuals who do not speak English. CAT contracts with Certified Languages International to provide translation services. Customers should identify their need upon calling CAT and CAT will conference call in the interpreter.

Dominio de Inglés Limitado Declaración Política y los recursos disponibles

Título VI del Acta de Derechos Civiles de 1964, 42 USC 2000d, et seq., Se dispone que ninguna persona será objeto de discriminación por motivos de raza, color u origen nacional en cualquier programa o actividad que reciba asistencia financiera federal. Título VI y sus reglamentos requieren que los receptores FTA tomar medidas responsables para garantizar el acceso efectivo a las prestaciones, servicios, información y otras partes importantes de sus programas y actividades para las personas que están Dominio Limitado del Inglés (LEP). Tránsito de la zona capital (CAT) ofrece varias opciones para ayudar en la comunicación con las personas que no hablan Inglés. Contratos con Yata Idiomas certificados internacionales para proporcionar servicios de traducción. Los clientes deben identificar su necesidad en llamar CAT y CAT serán conferencia telefónica en el intérprete.

Disadvantaged Business Enterprise Program

Capital Area Transit (CAT) has established a Disadvantaged Business Enterprise (DBE) program in accordance with regulations of the U.S. Department of Transportation (DOT), 49 CFR Part 26. CAT has received Federal financial assistance from the Department of Transportation, and as a condition of receiving this assistance, CAT has signed an assurance that it will comply with 49 CFR Part 26.

CAT’s current program, can be found here.


Posted: June 12, 2020

Capital Area Transit (CAT) has established a Disadvantaged Business Enterprise (DBE) program in accordance with regulations of the U.S. Department of Transportation (DOT), 49 CFR Part 26.

As provided for under 49 CFR Part 26, CAT announces the establishment of a Federal Fiscal Year (FFY) 2021 to 2023 DBE goal of 1.39% on contracts assisted by the Federal Transit Administration (FTA).  This goal has been set based on anticipated projects and information currently available to CPTA.

CAT’s goals and methodology for the FFY 2021 – 2023 period are available for public inspection at the main administrative offices of CAT, located at 901 N. Cameron St, Harrisburg, PA 17101, during normal business hours (8:00AM to 4:00PM) Monday through Friday.  CAT will accept written comments on the DBE goal and methodology for 30 days from the date this notice is published.  This notice will remain available on the website throughout the life of this goal.

Comments may be addressed to:

Capital Area Transit
Attn: Eric Maguire
Grants Manager
901 N. Cameron Street
Harrisburg, PA 17101



The diversity of the people of Harrisburg City, Dauphin and Cumberland County has been the source of innovative ideas and creative accomplishments throughout the service area’s history into the present. Diversity – a defining feature of our past, present and future – refers to the variety of personal experiences, values, and worldviews that arise from differences of culture and circumstance. Such differences include race, ethnicity, gender, age, religion, language, abilities/disabilities, sexual orientation, socioeconomic status, geographic region and more.

Because the core mission of Capital Area Transit is to serve the interests of the area, it must seek to serve the diversity among its passengers, stakeholders and among its employees. Capital Area Transit has a compelling interest in making sure that people from all backgrounds perceive that access to our services and employment is possible from all groups.

Therefore, Capital Area Transit renews its commitment to the full realization of its historic promise to recognize and nurture our mobility and employment goals by supporting diversity and equal opportunity in its employment and services.

variety of keys

Transportation Advocacy Group

The transportation advocacy group will meet virtually on the 3rd Wednesday of each month to discuss solutions for issues related to local and regional public transportation. Individuals with disabilities, seniors, families, advocates, community members and service providers are all welcome to join us in improving mobility services. Meetings are held on zoom ( We also connect with community organizations and providers who provide organization updates in an effort to identify links and to streamline service between providers to create a more accessible environment for our consumers.



Through support and collaboration we will ensure safe, affordable, and accessible transportation that is barrier-free and where a high quality of life and self-determination are valued. 


In partnership with advocates, community members, service providers, seniors, families, and individuals who are living with mobility barriers, we will continue to develop, enhance, and support the protection of transportation and rights for persons with disabilities and others with mobility barriers. The focus is to enable individuals to pursue physical well-being, personal and professional satisfaction, and participation as active community members through transportation. 

Future dates of upcoming meetings include:

October 20, 2021

November 17, 2021

December 15, 2021

January 19, 2022

February 16, 2022

March 16, 2022

April 20, 2022

May 18, 2022

June 15, 2022

July 20, 2022

August 17, 2022

September 21, 2022

October 19, 2022

November 16, 2022

December 21, 2022

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