(Harrisburg) – The recently extended Route F, connecting downtown Harrisburg and the capital complex to Enola with the new West Shore Hospital, Giant, Technology Parkway, and other destinations, has been in service since January 2015 and ridership appears to have increased about 20% over the previous Route F, Robert Philbin, Capital Area Transit (CAT) Director of Planning, Customer Experience and Public Information, said today.
“By the end of this year, we should see about a 20% or more increase in ridership over the previous year,” Philbin said.
“We had about 15,000 riders on Route F in calendar 2014, and we’re at 13,600 riders through the third quarter of 2015, so we’re on track to add approximately another 4,000 riders through the end of this year, or a projected total of over 17,000 riders for 2015.”
The route was redesigned to assist employees and other riders to access the newly developed area of Cumberland County off Interstate 81.
A detailed rider satisfaction survey was conducted with about 40 riders over several days last week and it found a high level of customer satisfaction in key service areas on the new Route F.
Philbin said bus cleanliness rated high with more than 80% of riders surveyed while more than 85% found CAT drivers “very polite or polite.” Almost 70% of surveyed riders rated drivers as “helpful” in response to rider requests.
“On time performance also rated high with riders,” Philbin said. “About 20% of riders said the CAT bus was “always on time” and almost 60% said the bus was usually on time, and fewer than 3% of riders complained about on time performance. About 70% of riders found the service hours convenient.
As CAT continues to review all routes in terms of ridership and rider satisfaction, additional service adjustments will improve efficiency and ridership throughout the system. CAT will soon undertake a multi-year comprehensive transit plan for the entire system.
Capital Area Transit was incorporated in 1973 when Cumberland County and Dauphin County Commissioners and the City of Harrisburg organized CAT to provide mass transit Fixed-Route and Paratransit shared-ride services, which today conveniently and safely transport about 2.5 million riders a year in the thousand square mile capital region.