For Immediate Release
Thursday, January 29, 2015
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(Harrisburg) – Capital Area Transit Planning (CAT), Customer Service and Public Information Department conducted a survey of 275 randomly-selected riders over a 10-day period in January 2015 and found that awareness of CAT Connect WIFI service on all CAT buses is extremely high.
More than 80% of those surveyed know that they can access the internet while riding a CAT bus. About 17% of respondents said they did not know the service is available.
About 60% of CAT riders use on-board WIFI at some point during their bus ride while 37% report they do not use the free service at this time. “This compares favorably with national rider WIFI usage of about 52%,” Robert Philbin, CAT spokesperson, said.
Of those riders not currently using the service, the majority say the reason is internet service is “not applicable” to their needs. About 11% say the service is “too slow,” and 7.2% stated “security concerns” as a reason for not utilizing the service.
More than 67% of riders who use CAT WIFI, access service through a smart phone, 11% use a Tablet, and 2% use a Laptop. About 18% report multiple device use on a CAT bus.
The most popular system, used by 45% of CAT riders surveyed, is an Android system, followed by the Apple iPhone (29.4%), a Windows Phone (2%) while about .35% use a Blackberry system.
“CAT’s new Connect technology, due to be installed and tested this year, will allow people to link to a CAT web page and view the location of CAT buses throughout the capital area transit system,” Philbin added.
Capital Area Transit was incorporated in 1973 when Cumberland County and Dauphin County Commissioners and the City of Harrisburg organized CAT to provide mass transit Fixed-Route and Paratransit shared-ride services, which today conveniently and safely transport about 3 million riders a year in the thousand square mile capital region. Visit www.cattransit.com, follow CAT on Twitter at @CATTransit, or call CAT’s Public Information Office at 717-238-8304 for more information. “Where CAT Goes, Community Grows.”