Thursday, May 1, 2014
(Harrisburg) — Capital Area Transit (CAT) has begun a system-wide customer satisfaction survey on ten bus routes serving Cumberland County, CAT general manager Bill Jones announced today. “We are checking customer satisfaction levels on our Cumberland County routes to see where we can make improvements in service,” Jones said.
The customer satisfaction survey will be conducted live on ten CAT routes in the next week. “This survey does not include the recently launched Carlisle Circulator service, which will be surveyed separately in late May, after the service has been operational for several weeks,” Bob Philbin, CAT director of planning, customer experience and public information, added.
The county survey will consist of a random sample of more than 10% of daily riders on the ten routes over a three-day period. CAT currently serves about 42,000 riders a month in Cumberland County.
CAT will also conduct a series of CAT Connect public engagement meetings in communities across the county this month. Philbin said the meetings will review local community transit grids operated by CAT to make sure service changes include public input and reflect community transit needs.
CAT Connect meetings are being scheduled now in Camp Hill, New Cumberland, Mechanicsburg, Hampden, Shippensburg, Mt. Holly Springs, Pennsboro and Wormleysburg and will be conducted in coming weeks.
Jones said that this research and CATConnect series is part of CAT’s public outreach program, which will result in a service review and redesign throughout the CAT transit system over the next two years.
Celebrating its 40th Anniversary, CAT was incorporated in 1973 when Cumberland County and Dauphin County Commissioners and the City of Harrisburg organized Capital Area Transit to provide mass transit fixed-route and Paratransit shared-ride services, which today conveniently and safely transports about 3 million riders a year in the thousand square mile capital region.